Our primary shipping method is with DHL. We chose this method because it matches the service
level we offer to all of our customers. We want to make sure the packages we ship have point by
point tracking, insurance in case of an issue, that the package will get to you on time, and in
great condition! We charge actual shipping based off of your order (weight and dimension) as
well as your address. We do not add on any additional handling or service charges! Please note,
this is only an estimate and not a guarantee, so if your order is time sensitive, and you want to
guarantee a delivery date, please contact us via email.
International Customs Brokerage Fees, Duties, and Taxes?
There may be additional customs brokerage fees, duties, or taxes based on your countries laws
and customs regulations. We do not have any control over these, and it is your responsibility to
know these. Any refused/abandoned packages will not be reimbursed, it is your responsibility as
the buyer to pay these duties and fees.
Can I return an item for a refund?
International purchase cannot be returned, so please be sure you have selected the correct
model, size, and color when ordering. Please not that hand made items such as helmets will sometimes have a minor / slight imperfections, if you don’t agree with this idea please do not
purchase from us, and buy your self a mass produced plastic product instead.
What if I received the incorrect or a damaged item?
If you received the wrong item or something was damaged during transport please contact asap
so we can help! Please contact firstname.lastname@example.org and we will get the issue resolved asap.
Can I cancel my order?
An order can only be cancelled if the status is still “Processing”. Once an order is “Shipped” the
order can not be cancelled as it has already shipped.
How do I measure the right helmet size for my head?
Make sure you use a helmet that is the righst size for you, it must fit your head closely enough
that there is no room to spare without any feeling of discomfort.
Each head is unique and the best way to find your helmet size is to try it on. However, you can
measure the circumference of your head from 2,5 cm or 1 inch above your eyebrows then use
the size table to find your size.
Each type of helmet is also unique and might have different size chart / measuring technique,
please make sure to read each product description for more details.